Job Seeker Handbook

9. SOCSO

9.13 Appeal

• Two types of appeal boards, namely Appellate Medical Board and Social Security Appellate Board, have been set up to review cases or decide on appeals relating to approvals and claims for benefits.
  • Appellate Medical Board
    • The Appellate Medical Board reviews the decision of the Medical Board. Employees who are not satisfied with a decision of a Medical Board regarding assessment of permanent loss of earnings capacity or the determination of invalidity can appeal to this board. The decision made by this board is final.
    • You can appeal by filling the PKS(P) 12 Form and returning to the SOCSO local office, within 90 days of the date on the letter informing the decision of the Medical Board.
• Social Security Appellate Board
  • The Social Security Appellate Board reviews the decision of the SOCSO. Employees or dependants who are not satisfied with a decision made by SOCSO can appeal to this board.
  • An appellant can be represented by a lawyer, a trade union representative or any person authorized by the Board. An appeal can be made by completing Form A and sending it to the relevant board at any of the Social Security Appellate Board.

<< 9.12 Processing a Claim

Table of Contents

1. Regulation of Employment (HTML)
   1. Hiring
      • 1.1 The Minimum Conditions Set Out For Employment
      • 1.2 The Contract of Service
      • 1.3 Understanding of Probation
      • 1.4 Payment of Wages to Employee
      • 1.5 Leave Entitlement of Employee
      • 1.6 The Maternity Right of Female Employee
      • 1.7 The Working Hours and Rest for Employee
      • 1.8 The Minimum Age of Employee
   2. Firing
      • 2.1 The Circumstances a Contract of Service be Terminated by Either Employer or Employee
      • 2.2 Notice Period Required Terminating a Contract of Service
      • 2.3 Termination without Cause Or Excuse by My Employer
      • 2.4 The Circumstances an Employee as Not Entitled to Termination or Lay-Off Benefits
      • 2.5 Actual Amount of Layoff Benefits Payable
   3. Workmen's Compensation
      • 3.1 The Compensation
      • 3.2 The Law Governing The Workmen's Compensation in Malaysia
      • 3.3 Individual Covered Under The Workmen's Compensation Act 1952
      • 3.4 Foreign Worker Insured by Employer
      • 3.5 What Should Be Done If A Worker Is Involved in an Accident
   4. Sexual Harrassment
      • 4.1 What Is Sexual Harassment?
      • 4.2 Types of Sexual Harassment
      • 4.3 The Differences Between Verbal, Non-Verbal, Visual, Psychological And Physical Harassment
      • 4.4 Law in Malaysia to Deal Specifically with Sexual Harassment
      • 4.5 Chances Of Seeing Justice Being Done
      • 4.6 What Should I Do If I Am Being Sexually Harassed?
   5. Occupational Safety and Health Act
      • 5.1 What Is Occupational Safety and Health Act?
      • 5.2 The Act Affection
      • 5.3 The Written Safety and Health Policy
   6. Dispute
      • 6.1 What Is a Dispute?
      • 6.2 The Industrial Relations Act 1967 Provides
      • 6.3 What Are the Cases That I Can Refer to Industrial Relations?
      • 6.4 Complaint to the Industrial Relations
      • 6.5 Unlawfully Dismissed
      • 6.6 Presenting in a Dispute Case
      • 6.7 Appeals against Industrial Court Decision
   7. Pension
      • 7.1 What Is Pension?
      • 7.2 The Individual Entitled To Pension Benefit
      • 7.3 Circumstances Reducing or Withholding Pension
      • 7.4 Calculation of Pension
      • 7.5 Who Is Deemed to Be A Pensionable Officer?
      • 7.6 Granted a Pension
      • 7.7 Compulsory Retirement
      • 7.8 Optional Retirement
      • 7.9 The Pension Where an Officer Dies in Service
      • 7.10 The Pension Where an Officer Dies After Retirement
      • 7.11 Cease a Pension
      • 7.12 Pension for Disabled Person In The Course Of Performing His Official Duty
      • 7.13 The Rate Payable for Disability Pension
      • 7.14 Is a Pension Assignable?
   8. EPF
      • 8.1 What is Employment Provident Fund (EPF)?
      • 8.2 Contribute Towards the Fund
      • 8.3 The Procedure to Register An Employee With The EPF
      • 8.4 When Should Employer Pay Contribution to EPF
   9. SOCSO
      • 9.1 What Is Social Security Organization (SOSCO)?
      • 9.2 Compulsory Contribute To SOCSO
      • 9.3 Wages Mean For The Purpose Of SOCSO Contribution
      • 9.4 The Coverage Provided To an Insured Person by SOCSO Under ESSA 1969
      • 9.5 The Invalidity Pension Scheme Cover and The Benefits Provided
      • 9.6 The Coverage of Employment Injury Insurance Scheme
      • 9.7 The Rate of SOCSO Contribution
      • 9.8 The Responsibilities of an Employer
      • 9.9 Interest on Contributions Due and Not Paid On Time by Employer
      • 9.10 What About An Employee With Monthly Wages Exceeding RM2,000
      • 9.11 Report an Accident and Make My Claim
      • 9.12 Processing a Claim
      • 9.13 Appeal
2. Statutory Holiday (PDF)
3. Salary Act (PDF)